Mission Statement
Clear Creek Community Services District's commitment to our customers is the dependable delivery of high quality water, while maintaining superior customer service at an affordable price. We pride ourselves on our fiscal responsibility and good stewardship of the water supply. We, too, are proud, active members of the Greater Happy Valley Community.
ACCOUNT INQUIRY FEATURE:
The account inquiry feature is new to Clear Creek C.S.D. customers and is provided free of charge. To access this new feature, click here to go to the login screen.
- You will need your book number (located on your bill or contact the office).
- You will need your account number (located on your bill or contact the office)
- You will need your pin number. If we have your phone number on file we have used the last four digits of your phone number. Customers without a phone number will need to contact the office for their assigned number.
- Once logged in you have the option of viewing your current bill and printing it if needed. You may also view your past usage history and view a bar chart of last years use Vs. this years use.
- You will also have the OPTION of paying your bill using this on-line service. What is NOT provided free of charge is the bill pay service. Our financial institution will charge $3.95 per transaction for this service.
Bill Payment Options
Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...
To log-in to the new on-line account inquiry/bill pay click here.
CCCSD SEEKING GRANT FUNDING FOR EQUIPMENT REPLACEMENT
The Clear Creek Community Services District is currently seeking grant funding to replace the dump truck and equipment trailer. The dump truck is a 1994 model and must be replaced with a 2010 or newer model due to California Air Resources Board emission requirements by no later than January 2020. The equipment trailer is a 1997 model and would need extensive modifications to be compatible with a newer model dump truck and to safely transport the District’s equipment.
Date: 2/14/2019
The Division of Drinking Water has requested the CCCSD post a boil water notice for our customers. This is due to a malfunction in the water treatment process. This advisory will be lifted in approximately 24 hours.
BOIL WATER NOTICE
Este informe contiene información muy importante sobre su agua potable.
Tradúzcalo o hable con alguien que lo entienda bien.
Clear Creek CSD Customers
BOIL YOUR WATER BEFORE USING
Failure to follow this advisory could result in stomach or intestinal illness.
A malfunction at our water treatment plant caused undisinfected water to be delivered to our water distribution system. While the problem at the treatment plant has been resolved, this undisinfected water is working its way through our distribution system. Therefore, the State Water Resources Control Board, Division of Drinking Water in conjunction and Clear Creek CSD are advising all customers of Clear Creek CSD to use boiled tap water or bottled water for drinking and cooking purposes as a safety precaution.
DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a boil, let it boil for one (1) minute, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking and food preparation until further notice. Boiling kills bacteria and other organisms in the water. This is the preferred method to assure that the water is safe to drink.
We will inform you when tests show that water is safe to drink, and you no longer need to boil your water. We anticipate resolving the problem within 24 hours
For more information call:
Water Utility contact: Skip Born, Clear Creek CSD General Manager (530) 357-2121
SWRCB Division of Drinking Water – Steve Watson, (530) 224-4800.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
Conservation Tips
There are a number of easy ways to save water, and they all start with you. When you save water, you save money on your utility bills. Here are just a few ways... Learn more...
Visit the Clear Creek Weather Station for local weather information.
METER PROFILING SERVICE:
The District has the ability to query a customers meter if you are in Route 10. This will allow us to pull your watering history for your personal use. This free service provides you with a pre-determined period of time graph showing what times you used your water and how much was used during that time period. This is also an indicator of a water leak if there are not any time periods of no water use.
LEAK DETECTION SERVICE:
We also offer a free leak detection service to our customers. If you need this service please call the office and set up an appointment time for field staff to respond.
Continued...Winter months at the treatment facility.
If the turbidities reach those levels with the Whiskeytown Lake water we will cease treating the water and have no option but to shut the treatment plant down.
From that point forward we will need to serve the district through our secondary supply of water at our well and booster pump stations. IF that becomes a reality you will be informed as quickly as possible and asked to reduce your water consumption because the well field has its maximum production limits and we do not want to exceed those limits. It will require careful, full time monitoring from our qualified staff in an effort to meet the needs and demands of our customer base.
The Board of Directors will be asked to apply the water shortage contingency plan and the customers will see a rate increase to help pay for the pumping costs associated with delivering water via the well and booster pump stations. It is the intention of the Board of Directors and Clear Creek staff to keep our customers well informed through-out the upcoming winter months.
