Mission Statement
Clear Creek Community Services District's commitment to our customers is the dependable delivery of high quality water, while maintaining superior customer service at an affordable price. We pride ourselves on our fiscal responsibility and good stewardship of the water supply. We, too, are proud, active members of the Greater Happy Valley Community.
ACCOUNT INQUIRY FEATURE:
The account inquiry feature is new to Clear Creek C.S.D. customers and is provided free of charge. To access this new feature, click here to go to the login screen.
- You will need your book number (located on your bill or contact the office).
- You will need your account number (located on your bill or contact the office)
- You will need your pin number. If we have your phone number on file we have used the last four digits of your phone number. Customers without a phone number will need to contact the office for their assigned number.
- Once logged in you have the option of viewing your current bill and printing it if needed. You may also view your past usage history and view a bar chart of last years use Vs. this years use.
- You will also have the OPTION of paying your bill using this on-line service. What is NOT provided free of charge is the bill pay service. Our financial institution will charge $3.95 per transaction for this service.
METER PROFILING SERVICE:
The District has the ability to query a customers meter if you are in Route 10. This will allow us to pull your watering history for your personal use. This free service provides you with a pre-determined period of time graph showing what times you used your water and how much was used during that time period. This is also an indicator of a water leak if there are not any time periods of no water use.
LEAK DETECTION SERVICE:
We also offer a free leak detection service to our customers. If you need this service please call the office and set up an appointment time for field staff to respond.
Bill Payment
Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...
To log-in to the new on-line account inquiry/bill pay click here.
CLEAR CREEK CSD OFFICE HOURS
Beginning May 6, 2019 the CCCSD office will be closed for one hour between 12:00 noon to 1:00 P.M. Monday thru Friday. If you need to drop off a payment during this time period you may use the drop box out front near the mail box.
CCCSD SEEKING GRANT FUNDING FOR EQUIPMENT REPLACEMENT
The Clear Creek Community Services District is currently seeking grant funding to replace the dump truck and equipment trailer. The dump truck is a 1994 model and must be replaced with a 2010 or newer model due to California Air Resources Board emission requirements by no later than January 2020. The equipment trailer is a 1997 model and would need extensive modifications to be compatible with a newer model dump truck and to safely transport the District’s equipment.
Conservation Tips
There are a number of easy ways to save water, and they all start with you. When you save water, you save money on your utility bills. Here are just a few ways... Learn more...
Visit the Clear Creek Weather Station for local weather information.
WATER RATES:
The CCCSD Board of Directors is considering a new rate structure as proposed by staff and after a rate study was completed. An in-depth study has been completed and shows significant increases in the cost of the water received from the Bureau of Reclamation over the last three years, Regulatory expenses that have increased significantly over the years (to the tune of $400,000.00+annually) after completing an analysis in 2017, insurance premiums climbing constantly, materials for district maintenance and repairs climbing and an aging distribution system that has passed it's normal life expectancy of 50 years.
The cost of maintaining an aging water supply system is exceeding the revenues. Since the 'Great Depression' that began in 2008, five drought stricken years and stagnate growth all coupled with an old system have given way to the need to consider a rate increase that will help to sustain the district and continue to provide the level of service our customers are accustomed to.
The Board of Directors will hold a special meeting (date to be announced later) to further discuss these issues that plague the District and with customer input will vote to follow through with the proposed increases over an extended period of time.
Like everything in today's world, the cost of providing services has increased to the point of needing to make the necessary adjustments in our rate structure. For the District, it's not as simple as turning on a spigot and watching the water flow. The Federal and State requirements to provide that service are ever increasing on a regular basis and as with everything, age dictates dependability and reliabliity.
We want to contine to provide the kind of service you our customers, are accustomed to in a reliable and consistent and safe fashion.
